Terms of Sale

Return Policy

Damaged in Shipment

If an item should arrive damaged, please keep the original packaging and notify Directional Systems immediately for a Return Material Authorization (RMA) number. Do not return damaged goods directly to the factory without prior approval. Directional Systems will contact the shipping company and arrange for damage inspection at your location.

Please provide the following information to Directional Systems when requesting an RMA Number.

1. Your Company Name, Street address, Phone Number 2. Contact Name, email address, phone number

3. Product Serial Number 4. A description of the issue 5. Original Invoice or Purchase Order Number

Returning a Product Covered Under Warranty

If your Directional Systems product exhibits signs of failure and is within the warranty period, call Directional Systems at 877-827-8296 to determine if the issue can be resolved over the phone. Directional Systems will determine if your product should be returned. Do not return products to Directional Systems without an RMA number.

Please follow these steps:

1. Contact Directional Systems at 877-827-8296 with a description of your issue
2. If a product return is deemed necessary, Directional Systems will email you an acknowledgement with your RMA number. Directional Systems will cover the return shipping cost.
3. The shipper (typically UPS) will email electronic return labels and a tracking number. (The email will arrive at approximately 5pm ET on the day you received the RMA number. Please note: The return label and tracking number may be sent to you in separate emails.)
4. Use the original shipping cartons whenever possible to return product. Ensure product is packaged for safe and secure transport.
5. Print and affix the return label to the outside of the carton
6. Clearly mark cartons with the RMA number
7. Take to UPS location for return to Directional Systems, 2201 West 50th St, Erie, PA 16509

Returning a Product Not Covered Under Warranty

Please follow these steps:

1. Contact Directional Systems at 877-827-8296 to request approval to return the product. Do not return product without prior approval from Directional Systems.
2. Please check chart below for restocking fees.
3. If a product return is deemed necessary, Directional Systems will email you an acknowledgement with your RMA number. You are responsible for the cost of return shipping.
4. Use the original shipping cartons to return product. Ensure the product is packaged for safe and secure transport.
5. Clearly mark cartons with the RMA number.
6. Send product to Directional Systems, 2201 West 50th St, Erie, PA 16509

Restocking Charges

Stock Signs

For stock signs, in the box:

• Returns from 0-30 days of shipment - $50 processing fee for each returned unit
• Returns from 30-60 days of shipment - 25% restocking fee
• Returns from 60-90 days of shipment - 50% restocking fee
• Over 90 days - no return

Custom Signs
No returns accepted.

Mounting, Accessories, Replacement Power Supplies and Switches
No returns accepted.